Instant replies for your Facebook business page

Respond to customers using Facebook Messenger instantly

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Facebook’s users will use Messenger to contact businesses

Got a Facebook Business page? If so, Facebook Users will use Messenger looking for additional information. Typically, business owners find the requests the typical requests asking about hours or looking for a menu

Provide the basics in an instant reply using Messenger on your Facebook Business page

Let customers know what to expect in terms of replies by letting them know calling the business gets faster service and provide the telephone number and, also, link the Facebook user to a website to get more information.

Give some thought to the typical inquiry and add this to any automatic reply, as well.

Instant Replies do not improve Facebook’s Messenger reply rating

Facebook rates both the reply rate and the average response time. Automated replies don’t impact those ratings. Pegasus Ventures Michigan strongly advocates responding quickly to messages keeping those numbers high since Facebook displays the numbers to Facebook users.

A quick trick to keep responses at 100% avoiding long exchanges

Use instant replies to answer basic questions sending users to call or offering the website for more information. Message notifications appear on smart phones with notifications turned on. Pegasus Ventures Michigan often sees the message notification and immediately adds the “thumb’s up” emoji following the automatic reply.

Click, “Done” so Facebook knows the conversation ended. Keep in mind on some platforms telling Facebook the conversation ended may result in not seeing further comments by the Facebook user.

Step by Step instructions to set up an Automated Response on Facebook

Instant replies are messages sent automatically as your Page’s first response to new messages. For example, you can use your instant reply message to let customers know that you’ll get back to them soon or to thank them for contacting your Page.
To turn on instant reply for your Page:
  1. Click Inbox at the top of your business Facebook Page.
  2. Click Automated Responses in the left column.
  3. Click next to Instant Reply below Greet Customers to turn instant reply on.
  4. To change your instant reply message, click Edit Message in the middle.
  5. Update the message, then click Save in the top right.
To turn off instant reply:
  1. Click Inbox at the top of your business Facebook Page.
  2. Click Automated Responses in the left column.
  3. Click next to Instant Reply below Greet Customers to turn instant reply off.
Note: Instant Replies aren’t sent when your Page’s messaging status is set to Away and aren’t included in your Page’s response rate or response time.

 

 

 

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