Getting rid of DoorDash came with a dirty trick

The DoorDash dirty trick

Possible Solutions when third-party uses a restaurant’s name to promote their product with Google Adwords

It’s not clear contacting Google through these links gets results. Pegasus Ventures found no fully on-point means to bring the issue of a company like Door Dash using a restaurant’s name in Google Adwords. Google offers very little in the way of customer service. That being said, Pegasus Ventures suggests being very clear the Adwords ad appears in the restaurant’s Google My Business account, the business has no relationship with Door Dash, or any other company pulling this stunt, and the use of the restaurant’s name is a violation of the businesses’ name.

Door Dash address:
116 New Montgomery St. 3rd Floor
San Francisco, CA 94105

Send any communication to Door Dash by way of certified, return receipt requested mail.

Your restaurant may have legal options to claim, “common law” rights. Learn more about, “common law” rights when you click or tap here for the Basic Facts about Trademarks and Copyrights from the US Patent Office. Search the document for the words, “common law” to skip to the relevant information.

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Door Dash runs ads claiming to delivery restaurant’s food using restaurant’s name

Oddly, after complaints,  while not removing a restaurant’s link within the Google My Business panel for one restaurant, Pegasus Ventures Michigan believes Door Dash removed the restaurant from the Door Dash website with the result that potential customers using the Door dash link on the Google My Business panel to Door Dash no longer land on a page with the restaurant’s menu on the Door Dash website.

Now the restaurant’s possible customer lands on the Door Dash home page encouraged to search for restaurants in the area.

Follow all that?

As discussed in an earlier blog post, Door Dash failed to remove the links from the Google My Business platform despite more than one call.

Door Dash Adwords advertisements appear claiming to deliver restaurant’s food to homes and offices

After contacting Google My Business,  who removed the Door Dash link within the restaurant’s Google My Business panel, Pegasus Ventures  Michigan immediately noticed an AdWords ad appear, tagged as an ad, on the Google My Business panel. (see the image on this page)

As mentioned, the earlier contacts with Google and Door Dash resulted in the restaurant’s removal from the Door Dash website entirely. Still the new ad claims to deliver the restaurant’s fare using the restaurant’s name. Tapping on the ad leads Google users to the Door Dash home page.

There’s slimy if there was ever something slimy in our view. Using someone’s good name to get business.

Contacts to Google Adwords, Google My Business, and Door Dash fail to get any resolution

Pegasus Ventures Michigan, as the manager of the restaurant’s Google My Business account, contacted Google My Business who said to call Google Adwords. Google Adwords said it wasn’t their thing.

A call to Door Dash yielded the same bad service experienced earlier. Despite getting a reference number, providing an email and insisting the representative repeat back the complaint, Door Dash failed to take any action as of the time Pegasus Ventures Michigan published this blog post.

Door Dash trademark infringement, possible options to stop Door Dash using a restaurant’s good name to promote their service

Burger Antics, a 5-year-old Brookfield restaurant featuring locally sourced meat and exotic toppings, never authorized DoorDash to post its menu or deliver its food, according to the lawsuit, filed in federal court in Chicago. Husband-and-wife owners Dan and Brenna Velcich learned their restaurant was on DoorDash from disgruntled customers. (Tap here to read the full story from the Chicago Tribune)

A restaurant may have “common law” rights to demand Door Dash, or anyone else, using its name stop the practice. Google also may have exposure for allowing the offending ads.

Bring the complaint to both Google and Door Dash

So a lawyer may be the best in this situation. Web designers are not lawyers!

However, for the committed Do it Yourselfer, Pegasus Ventures Michigan suggests contacting both Google and Door Dash through atypical means.

Reaching out to Door Dash by snail mail at its corporate office (see address on this page) probably bypasses the miserable customer service getting the attention of someone who says, “Hey we’ve been sued, and we want to avoid that.” And if it doesn’t it creates an easier lawsuit for the lawyer.

Google  offers contact points for complaints, although not entirely on point to this issue. (see links on this page) In our experience service with Google is hit-and-miss from great to awful. Still, the links provided on this page are easy to complete online options. Pegasus Ventures Michigan advises using the email attached to the restaurant’s Google My Business account to avoid confusion.
> Read the Burger Antics lawsuit against Door Dash
> Read WRAP story- Door Dash Delivery accused of taking orders without restaurants’ permission

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